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Refund policy

Given the nature of the products available at my shop, and the time and investment it takes to design, process, and package them, I don't accept returns, exchanges, or cancellations, including order refunds for unused/forgotten discount codes and shop credits. Digital and printable files are non-refundable and cannot be exchanged or returned for any reason. All orders are final sale. 

All orders are final and refunds and returns are not accepted. However, please contact me if you have any issues or questions regarding your order.

Under special circumstances, I can grant an order cancellation but please understand that Shopify charges for order cancellations and refunds. This means that there will be a $5.00 CAD charge for all order cancellations.

All rights reserved on files purchased. Use of these files is for personal use only. You may not use these files for commercial use. You may not resell these files. No part of these files may be reproduced, edited, distributed, shared, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of Winterfield Studios.